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Frequently Asked Questions
Pricing & Quantities
Q: Do I get volume pricing?
A: Yes you do. All items are based on volume discounts either by case or units.
Q: How do I know my volume discount price?
A: When you enter the quantities you want to buy, the unit price is adjusted for you.
Q: Can I buy a single items?
A: Yes you can but some items are sold by case and some by the unit.
Q: How do I know if an item is sold by unit or by case only?
A: When you select an item, a detailed grid indicates volume pricing based on case or units.
Q: Can I buy a sample only even if the item is sold by cases only?
A: Samples are sold by request only. You must call the head office and talk to a sales rep.
Shipping
Q: How do I know my shipping cost?
A: A minimum cost of shipping is $30. If the costs exceeds $30, you will be notified before the invoice is finalized.
Q: Can I send my own courier for pickup?
A: Yes you can! Simply mention it at checkout and we will contact you for details.
Q: Can I pickup my order at your location?
A: Yes you can! Simply mention it at checkout and we will contact you for details.
Tech Support
Q: How do I open an account?
A: Simply click on the Log In button and fill out the form.
Q: I forgot my password, what do I do?
A: Go to the login page and click on the "I Forgot My Password" link and follow the instructions.
Policies
Q: Can I cancel my order?
A: Yes, as long as it is not a special order or has not been shipped.
Q: Can I return goods purchased?
A: For that you must call in and consult with an account executive.

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